Your restaurant manager should hold all aspects of your restaurant to the highest standards and be accountable for the health, safety, food, and service aspects. Moreover, they must demonstrate strong leadership and communication skills. This includes conflict management and problem-solving skills. Restaurant managers need seven general competencies:
- Customer service: overseeing guest interaction, complaint resolution and providing support across in-house and digital platforms
- Staffing: hiring, firing, training, human resources, and employee retention
- Operations: conducting general maintenance, safety standards, and work processes
- Payroll and scheduling: budgeting and accounting for changing store volume
- Inventory management: keeping track of food and beverage levels, and familiarity with tech systems
- Finances and accounting: running reports and watching labor usage
- Advertising and marketing: understanding various channels and functions
